Refund and Returns Policy

At Shop Mosaic Tile, customer satisfaction is important to us.

Returns

Except for closeout items, returns are accepted within 30 days of delivery for unused products in original packaging. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

Tile-Specific Conditions

Due to the nature of tile products:

• Installed products cannot be returned
• Closeout items are final sale and cannot be returned. Other clearance and discontinued items may also be final sale.
• Partial boxes may not qualify for return

Damaged Shipments

Damaged shipments must be reported within 48 hours of delivery with photos. Please contact us immediately so we can resolve the issue.

Refunds

Refunds are processed after returned materials are inspected. Please allow 5-10 business days for the refund to appear on your statement after we receive the returned product.

Contact Us for Returns

For return requests, contact: info@shopmosaictile.com
Phone: (760) 484-3782